We understand that you may have questions while shopping with us. To make things easier, we’ve put together a list of the most common enquiries.
Orders & Delivery
How long will my order take to arrive?
Delivery times vary depending on your location. On average, orders are delivered within 2 to 5 business days.
How can I track my order?
As soon as your order is shipped, you will receive a tracking number by email so you can follow its progress in real time.
Payments
Which payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout.
Returns & Exchanges
Can I return or exchange a product?
Yes. If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, provided the product is in its original condition.
How do I request a refund?
Simply contact our support team at help@caselyshop.com with your order number and details of your request.
Products
Are the products original?
Yes. At Casely, we only work with trusted suppliers and carefully selected products to ensure quality and authenticity.
Need More Help?
If your question isn’t listed above, please contact us at:
📧 help@caselyshop.com
Our team will be happy to assist you.